Customer Service


For refunds & returns of an order , the products should be in the same conditions like you received with the same packaging

Return& Refunds  Time are 15 days from invoice date order. We don't accept returns for later date.

Outlet orders is displayed in Returns&Refunds we don't allow Refunds&Refunds.

how make a reclaim?

You must contact with us to the telephone or WhatsApp 0034 (966981834 )or mail

PEPI GUERA LENCERIA  will pick the order in the Address , refunds&returns  expenses are 5,95€(only Spain Península) the expenses refunds&returns will be discounted to the customer when we will finish the return .

You can get info about Returns&refund  expenses for every place in the world in a

When we get the order , our quality departamento will check the order and if everything is perfect , we will refund in 15 days unless expenses refunds&returns in the same method of payment was done the order.

PEPI GUERRA  LENCERIA  informs  have the right to refuse Refunds&returns of all products haven´t the same conditions like custmer received.

¿what can I receive in bad conditions?

PEPI GUERRA LENCERIA  only sells  products in good conditions , but if you receive a product in bad conditions , contact   with our customer service department , in the period of 24 hours from you received the order to

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